Do you have an appointment?
Why should you?
We have always operated an open door, "walk-ins welcome" storefront. Recently we started operating by appointment only. This is a decision we struggled with over the last 10 years. The biggest challenge is preventing the customer from feeling like we are too busy to help them. So, our first task was to identify who our existing clients are. And, define who we wanted our new clients to be. We found that too often we were putting off existing customers to focus potential customers. In the haste of taking on all new comers, we were overlooking existing projects. This became part of the culture of Digital D-Signs. As a young company experiencing fast growth it was hard to recognize the problem.
Digital D-Signs is a small company capable of big things. In order to maximize our potential, we had to learn to prioritize and focus on things differently. We now make appointments.
When we are working for you, you can be sure, you have all of our focus. Every client of ours will have that focus and attention. An appointment lets you know, that we are not distracted. We are not too busy. We will not forget, and most importantly neither will you. Let's start every project with the focus and importance it deserves. If we are too busy to do it right the first time, when will we have time to go back and correct it?
After 10 years of being in business many hard lessons have been learned. We have learned from our customers and have grown with them as well. In the end, it is those relationships that are most valuable to us. We seek new clients daily. In doing so we look for long term business relationships. If we can't take the time to get to know our customers, how will we understand their needs?
An appointment does not have to be a visit in person. It can be a phone call, an email or simply taking the time to gather all of the project details before we get started. It allows us to start things right.
- Digital D-Signs